Bajilave Privacy Policy — Your Data, Our Responsibility

1 Introduction & Scope

This Privacy Policy applies to all services and products offered on the Bajilave platform. By creating an account or using our services, you agree to this Policy. We comply with GDPR and all applicable international data protection regulations.

• This policy applies to the bajilave.app website, mobile app, and all associated services.
• We may update this policy at any time and will notify you of any changes.
• For any questions or concerns, reach out to us at support@bajilave.app.

2 What Data We Collect

Bajilave only collects the data necessary to provide our services. Below is a full breakdown of the information we hold:

3 How We Collect Your Data

Bajilave collects information through several methods. In every case, we ensure the highest level of security.

• Directly from you: During registration, KYC verification, payment forms, and support chats.
• Automatically: Through cookies, log files, and analytics tools while you use our website or app.
• From Third Parties: Payment processors (Mobile Pay, Nagad) and identity verification services — only the data strictly necessary.
• From public sources: Publicly available information may be checked for fraud prevention purposes.

4 How We Use Your Data

Bajilave uses your data only for the purposes listed below. For any other use, your consent will be obtained in advance.

• Account Management: To manage registration, login, and account security.
• Payment Processing: To process deposits and withdrawals.
• KYC Verification: To meet legal obligations and prevent fraud.
• Customer support: To help resolve your issues.
• Promotions & bonuses: To send you relevant offers (with your consent).
• Security & Fraud Prevention: To detect and flag suspicious activity.
• Legal obligations: To meet regulatory authority requirements.
• Service Improvement: Anonymized data analysis to improve the platform experience.

5 Data Sharing Policy

Bajilave does not sell your data or share it unnecessarily. However, limited data may be shared in the specific circumstances outlined below:

• Payment Partners: Data required to process transactions with Mobile Pay, Nagad, Rocket, and bank transfers.
• Identity Verification Service: With certified partners during the KYC process.
• Law Enforcement Agencies: When required by a court order or a valid government request.
• Audit & compliance: During routine audits by the licensing authority.
• Business Transfer: Users will be notified in advance in the event of a company merger or acquisition.

6 Cookies & Tracking

Bajilave uses cookies to improve your experience and keep the platform running smoothly.

• Essential cookies: Required for login sessions and site security. The site cannot function without these.
• Functional Cookies: To remember your preferences, such as language and theme settings.
• Analytics Cookies: To understand which pages are used most — data is anonymized.
• Marketing cookies: To show relevant ads — you can turn this off at any time.

Cookies can be managed through your browser settings, though disabling essential cookies may cause some features to stop working.

7 Data Retention Period

Bajilave does not retain data longer than necessary. Retention periods vary depending on the type of data:

• Account Information: For the duration of your active account and 5 years after closure (legal requirement).
• Financial transactions: 7 years (for tax and audit purposes).
• KYC documents: 5 years after account closure.
• Support conversations: 3 years.
• Logs & Technical Data: 12 months.
• Marketing consent: Until consent is withdrawn.

8 Your Rights

As a Bajilave user, you have the following rights over your personal data:

• Right to Know: You can find out exactly what data we hold about you.
• Right to Access: You may request a copy of the information we hold about you.
• Right to Rectification: You can correct any inaccurate or outdated information.
• Right to erasure: You can request deletion of your data in certain circumstances, unless we are required to retain it by law.
• Right to Restrict Processing: You can ask us to stop using your data for specific purposes.
• Right to Portability: You can request your data in a machine-readable format.
• Right to object: You can object to your data being used for marketing or profiling.

To exercise any of these rights, email us at support@bajilave.app. We will respond within 30 days.

9 Children's Privacy

Bajilave strictly does not provide services to anyone under the age of 18. We do not knowingly collect data from minors.

• If a child's data is collected by mistake, it will be deleted as soon as we become aware of it.
• Parents who believe their child's data has been collected may request its deletion.
• Parents are advised to use parental control software.

10 Security Measures

To protect your data, Bajilave follows industry-leading technology and practices.

• 256-bit SSL/TLS Encryption: All data transfers are protected with banking-grade security.
• Database Encryption: All stored data is also kept in encrypted form.
• Two-factor authentication (2FA): An additional layer of security to protect access to your account.
• Regular security audits: Regular testing conducted by independent third-party experts.
• Access Control: Only authorized personnel can access data, and only what is necessary for their role.
• Incident Response Plan: In the event of a security breach, you will be notified within 72 hours.

11 Changes to the Privacy Policy

Bajilave may update this Privacy Policy when necessary. For any significant changes:

• You will receive an email notice at least 14 days before any changes take effect.
• A notice will be displayed on the platform's homepage.
• If you do not agree to the updated policy, you will have the option to close your account.
• The "Last Updated" date at the top of this page will always reflect the most recent version.

12 Contact & Complaints

For any privacy-related questions, concerns, or to exercise your rights, please contact us through the following:

• Email: support@bajilave.app
• Subject: Write "Privacy Request" in the subject line
• Response time: Within 30 calendar days

If you are not satisfied with our response, you have the right to lodge a complaint with the data protection authority in your country.